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Analisa Roche's avatar

My favorite tip I read and now I use regularly is that when you ask someone with an ongoing challenge how they are doing, ask how they are doing *today*. I love how this little change communicates that you know something is ongoing and you know that coping levels change regularly, and you want to know what the current status is. To me, it also says I'll keep checking on you and keep wanting to know the answer.

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Jordan Gandhi's avatar

Honestly this type of stuff drives me up a wall. If I have a problem, I don’t want my husband to say “wow, that sounds hard.” It is disingenuous and unhelpful. I notice this strategy works for my toddler better but by itself would also be insufficient. I find it’s best if I pair that WITH something concrete that she needs to be reminded of. Like “I know you are frustrated that your brother keeps breaking up your train tracks. Why don’t you give him a few trains to play with so he leaves you alone?” Lest I be called a helicopter parent, I would argue that we are teaching her skills so she can see resolutions with the goal that eventually we don’t have to remind her any longer.

As someone with a chronic condition myself, I understand the frustrations with always having someone try to problem solve with me. There are also people who are better or worse AT problem solving. One analogy I have used with my husband (since we both worked in tech) is the levels of tech support. When you call in for tech support, you are directed to various tiers - almost everyone gets directed to a first tier of support staff that is less trained. They ask the questions like “did you turn it off and on again? Have you done all your software updates?” Of course if you have done all these things, it is frustrating to be asked to rehash all of them. But only once you have stumped the first tier of support do you get bumped to the skilled technical who get to the root of more technical problems. Sometimes certain people will get permission to skip the first tier of support (like if they know you are a programmer etc). But when you are skilled, it can be quiet patronizing and frustrating to go through the unskilled support tier. Of course most of the people you speak with are unskilled at your issue and will not be able to help. Some people will be very skilled at a seemingly related problem that’s actually not related at all and can thus lead you astray.

The most helpful conversations that make me glad to be with my husband are NOT the empathetic ones but they are the genuine problem solving ones. The ones where we review what has been tried so far, explore possible next steps, and decide which one is most practical (and perhaps decide to sacrifice other things to dedicate resources to solving the problem). If I were to run through questions like this with someone else facing a chronic condition, I might say “what are the things you’ve tried already.” “…that sounds like a lot. You must be exhausted! What do you want to try next?” “What blocked you from trying that before or what is blocking you from trying that now?” Then you can offer help based on that - like giving babysitting support so they can make it to a new doctor.

Note the this doesn’t include offering a ton of suggestions (frustrating, bottom tier support) but is still a form of problem solving.

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